Veila Store Order Policy
Thank you for shopping at Veila Store. Please read our order policy carefully before completing your purchase. By confirming your order and completing the payment, you agree to all terms listed below.
Order Process at Veila Store
All abayas at Veila Store are made to order. Each order is tailored based on the selected size, model, and color shown on the product page.
Customers must choose the appropriate size and preferred shipping method through the website before confirming the order.
We do not offer changes to the design, color, or additional details that are not mentioned in the product description, such as snaps or any extra customization. The abaya will be made exactly as displayed on the product page.
We apologize that we do not accept custom personal measurements that differ from the approved size chart, including width, length, or other measurement changes.
Please make sure to check the size, product details, and order information carefully before completing the payment.
Tailoring and Processing Time
The standard tailoring time for abayas at Veila Store is 16 business days. This does not include Fridays, Saturdays, or official holidays.
Processing time may increase during high seasons, peak order periods, or due to circumstances beyond our control in the production line. In such cases, processing may take up to 30 business days maximum.
The order processing time does not include shipping or delivery time.
Customers can follow the order status through the website whenever updates are available.
Shipping and Delivery
Once the order is completed and handed over to the shipping company, Veila Store is no longer responsible for the delivery stage. Customers can track their shipment directly using the tracking number provided by the shipping company.
Shipping is handled through approved carriers such as Aramex, DHL, SMSA, Fastlo, or any suitable shipping company depending on the delivery area.
Within Jeddah, some orders may occasionally be delivered by a private courier assigned by the store.
Under normal circumstances, orders are shipped immediately after tailoring is completed. However, delays may occur during high seasons or peak order periods.
Order Changes and Cancellations
Orders cannot be changed or cancelled after payment is completed.
If the order status changes to “In Progress”, the amount cannot be refunded, as the fabric will have already been cut and the tailoring process started.
For this reason, customers are kindly requested to review the size, color, model, and full order details before confirming the purchase.
Important Product Notes
Loose threads are not considered a manufacturing defect. They are a normal part of the tailoring and sewing process. Please cut any extra thread with scissors and do not pull it to avoid affecting the fabric or stitching.
Product colors may slightly vary due to lighting, photography, or mobile screen settings.
All displayed items are shown as accurately as possible. Customers can also view product photos and videos through our Instagram, TikTok, customer photos, and website.
Please follow the care instructions carefully. We recommend professional dry cleaning to maintain the quality and appearance of the abaya for as long as possible.
Size Policy
If the customer receives the order and has a concern regarding the size, the measurements recorded in the order will be checked and compared with the completed abaya.
If the measurements match the size selected by the customer or match the official size chart approved by Veila Store, the order will be considered correct and valid.
If the customer requests an alteration or return despite the measurements being correct, Veila Store reserves the right to choose one of the following options:
- Refuse the alteration or return and resend the abaya to the customer as it is, provided that the customer bears all shipping and return costs.
- Cancel the order and refund the product value after deducting all shipping and return costs, while the abaya remains the property of Veila Store.
Any false claim or misuse regarding measurements is considered a violation of the service terms. Veila Store reserves the right to take the appropriate action to protect its rights and cover any related costs.
Agreement to the Order Policy
By confirming the order and completing the payment, the customer acknowledges that they have read and fully agreed to Veila Store’s order policy, including tailoring time, size policy, order changes, cancellation terms, shipping, and delivery conditions.
Customer Service
We are always happy to assist you and answer your questions.
For any questions or notes regarding your order, please contact us through the customer service channels listed on the website.
Thank you for trusting Veila Store. We look forward to serving you.
You can also explore our latest abaya designs through the Veila Store homepage.