Raven Lines Return and Exchange Policy

At Raven Lines, customer satisfaction is one of our top priorities. We aim to provide a clear and smooth shopping experience. Please read our return and exchange policy carefully before completing your order.

Eligible Return and Exchange Cases

Abayas purchased from Raven Lines cannot be returned or exchanged except in specific cases, including:

• A clear manufacturing defect in the abaya.
• The product arrives damaged.
• A visible tear or damage is found upon delivery.
• The product does not match the specifications selected by the customer in the order.

Returns and exchanges do not apply to any reasons other than the cases listed above.

Reporting Period

Customers must report any defect or issue within 3 days from the date of receiving the order.

After this period, Raven Lines reserves the right to refuse the return or exchange request.

Return and Exchange Conditions

To accept a return or exchange request, the following conditions must be met:

• The abaya must be in its original condition.
• The abaya must not be used or washed.
• The abaya must not be altered or damaged due to misuse.
• A clear photo showing the issue or defect must be provided before sending the product back to the store.

Product Inspection

Once the product is received, Raven Lines will inspect it to confirm the reported defect or damage.

If a manufacturing defect or damage is confirmed and matches the photos provided by the customer, the appropriate action will be taken according to the case.

If the product is found to be in proper condition, or if the issue resulted from misuse, Raven Lines reserves the right to refuse the return or exchange.

Cases Not Covered by Returns or Exchanges

Raven Lines reserves the right to refuse returns or exchanges in the following cases:

• The fabric type does not suit the customer, as the store is not responsible for lack of prior fabric knowledge.
• Loose threads, as they are not considered a manufacturing defect.
• Damage caused by customer misuse.
• Washing the abaya in a way that does not follow the care instructions listed on the website or official store channels.
• Using the abaya or removing any attached tags or related items.

Refund Process

If the return request is approved after product inspection, the refund process will begin.

Refunds may take up to 21 business days, depending on the payment method, bank, or financial provider.

Shipping and Delivery Fees

Delivery or shipping fees charged by shipping companies are non-refundable.

An exception applies only if the mistake was made by Raven Lines regarding the order specifications or the product sent.

Important Notice

Returns and exchanges are limited to abayas with manufacturing defects, damaged items, or products that do not match the specifications selected in the order.

Returns and exchanges are not accepted for other reasons, such as changing your mind after purchase or finding the fabric or color unsuitable after receiving the order.

Policy Updates

Raven Lines reserves the right to update this return and exchange policy at any time.

Customers are advised to review the policy before confirming the order. Not reading the store policy is not considered a valid reason to accept a request that does not meet the stated conditions.

Customer Service

We appreciate your understanding and cooperation. We are always happy to serve you in the best possible way.

For any questions about the return and exchange policy, please contact us through the customer service channels listed on the website.

You can also visit the Raven Lines homepage to explore our latest abaya designs.