Raven Lines Privacy Policy
At Raven Lines, we take customer privacy seriously. We are committed to protecting your personal data and using it in a safe, clear, and responsible way when you shop through our online store.
This privacy policy explains what data we may collect, how we use it, when it may be shared with necessary service providers, and what rights you have regarding your personal data.
Data We Collect
When you use Raven Lines or place an order, we may collect the information needed to process your purchase and serve you properly, including:
- Full name.
- Mobile number for order and shipping communication.
- Email address for order confirmation, invoices, and important notifications.
- Delivery address for shipping the order.
- Order details such as products, sizes, quantities, and order history.
- Payment information required to complete the purchase through secure payment service providers.
How We Use Your Data
We use your personal data only for purposes related to Raven Lines services, including:
- Preparing and processing orders.
- Shipping orders through approved delivery and courier companies.
- Processing payments through secure payment service providers.
- Sending invoices, order confirmations, and order status notifications.
- Contacting you when customer service or technical support is needed.
- Improving the shopping experience and developing store services.
- Protecting the website and orders from unauthorized use or fraud attempts.
Sharing Data with Third Parties
We do not sell your personal data and do not share it with any external party for independent marketing purposes.
We may share only the necessary information with service providers that help us operate our store, such as:
- Approved shipping and delivery companies to deliver your order.
- Secure electronic payment providers to complete the purchase.
- Technical service providers that help operate the website, improve security, and enhance user experience.
Data is shared only to the extent necessary to provide the requested service.
Data Protection
We use appropriate protection measures to help keep your personal data confidential and prevent unauthorized access.
These measures include suitable technical and organizational safeguards to protect order data, contact details, and account information.
Cookies
Raven Lines may use cookies to improve browsing, remember preferences, analyze website performance, and make the shopping process easier.
You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
Data Retention
We keep your personal data for as long as needed to process orders, provide customer service, meet legal or financial requirements, and protect the rights of the store and customers.
When the data is no longer needed, it will be handled through appropriate deletion or secure storage procedures according to applicable requirements.
Your Personal Data Rights
You may contact us regarding your personal data to request:
- Access to the personal data we hold about you.
- Correction or update of inaccurate data.
- Deletion of your data when possible under legal and financial requirements.
- Information about how your data is used or shared.
External Links
Raven Lines may include links to third-party websites such as payment gateways, shipping providers, or social media accounts.
We are not responsible for the privacy policies or practices of external websites. We recommend reading the privacy policy of each website you visit.
Privacy Policy Updates
We may update this privacy policy from time to time to reflect changes in our services or applicable requirements.
We recommend reviewing this page regularly to stay informed about how your data is collected, used, and protected.
Your Agreement to This Privacy Policy
By using Raven Lines and its services, you agree to this privacy policy and to the collection and use of your data as described above.
Contact Us
For any questions about this privacy policy or your personal data, please contact us through the customer service channels listed on the website.
Email: info@ravenlines.com
You can also visit the Raven Lines homepage for available contact options.